Returns & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it. You will also need your receipt or proof of purchase.

To start a return, please contact us at orders@sk7.co.za.

Change of Mind Returns

If you are returning an item due to a change of mind, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.

Return shipping costs will be for the customer’s account, unless the item was damaged, defective, or incorrectly supplied.

Where permitted by applicable law, original delivery fees and any direct costs associated with the return may be deducted from the refund amount. We will confirm any applicable deductions with you before processing the refund.

This does not affect any rights you may have under applicable South African consumer protection laws.

Return Address

Returns must be sent to:

SuperKleen7
Mitco Industrial Park
95 Houtkop Road
Duncanville
Vereeniging
1939
South Africa

Please note that return shipping costs are for the customer’s account, except where the item was damaged, defective, or where the incorrect item was sent.

You can contact us with any return questions at orders@sk7.co.za.

Damages and Issues

Please inspect your order as soon as it is received.

Contact us immediately if the item is defective, damaged, leaking, or if you received the wrong item, so that we can evaluate the issue and make it right.

Where an item is damaged, defective, or incorrectly supplied, SuperKleen7 will assist with the appropriate resolution, which may include a replacement, refund, or return arrangement.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on products that have been opened, used, diluted, tampered with, or are no longer in their original sealed packaging.

We also cannot accept returns where the product has been damaged due to misuse, incorrect storage, or failure to follow the product instructions.

Please contact us at orders@sk7.co.za if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to ensure you receive the correct item is to return the original item first. Once the return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@sk7.co.za.