Terms of service

Terms of Service

Overview

Welcome to SuperKleen7.

The terms “we”, “us” and “our” refer to Vurhu Investment (Pty) Ltd trading as SuperKleen7. SuperKleen7 operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience.

SuperKleen7 is powered by Shopify, which enables us to provide the Services to you.

The below Terms and Conditions, together with any policies referenced herein, describe your rights and responsibilities when you use our website, online store, products and services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties, limitations of liability, returns, orders, payments, delivery and privacy.

By visiting, interacting with or using our website and Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, province or place of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your name, email address, billing details, payment details, shipping address and contact information.

You confirm that all information you provide to us is true, accurate, current and complete, and that you have the necessary right or authority to provide this information.

You are responsible for maintaining the confidentiality and security of your account details and password. You are also responsible for all activity that takes place under your account.

You may not transfer, sell, assign or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide accurate product descriptions, images and information in our online store. However, product appearance, colour, packaging or presentation may differ slightly from what appears on your screen due to device settings, lighting, display quality, photography and product updates.

We do not guarantee that the appearance or quality of any product purchased by you will exactly match the images or descriptions shown in our online store.

All product descriptions, pricing, availability and specifications are subject to change at any time without notice.

We reserve the right to discontinue any product at any time. We may also limit the quantities of any products we offer to any person, household, business, geographic region or jurisdiction, at our discretion.

Products should be used only according to the instructions, safety information and intended usage guidelines provided on the packaging, product page or related product documentation.

Section 3 - Orders

When you place an order through our online store, you are making an offer to purchase the selected products.

SuperKleen7 reserves the right to accept or decline your order for any reason, including but not limited to product availability, suspected fraud, incorrect pricing, incorrect product information, delivery limitations or payment issues.

Your order is only accepted once SuperKleen7 confirms acceptance of the order.

We must receive and process your payment before your order is accepted and fulfilled.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order has been accepted or dispatched.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, delivery address or phone number provided at the time the order was placed.

Your purchases are subject to our Refund Policy and any applicable consumer protection laws.

You confirm that any products purchased from our online store are for lawful use and not for unlawful resale, misuse, export or distribution.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice.

The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation, unless there has been an obvious error in the listed price.

Unless otherwise stated, posted prices do not include delivery, shipping, handling, customs, import duties or other additional charges that may apply.

SuperKleen7 is operated by Vurhu Investment (Pty) Ltd trading as SuperKleen7 and is currently not VAT registered.

We may offer promotions from time to time. Any promotions may be subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide current, complete and accurate purchase, billing, payment and account information for all purchases made through our online store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you when needed.

You confirm that:

The payment information you provide is true, correct and complete.
You are authorised to use the selected payment method.
Charges incurred by you will be honoured by your bank, card provider or payment provider.
You will pay all charges incurred by you at the listed price, including any applicable shipping, handling or additional fees.

Section 5 - Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the estimated timeframes provided.

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, couriers, incorrect delivery information, customs processing, weather, strikes, courier backlogs, public holidays, events outside our control or any other circumstances beyond our reasonable control.

Once an order has been handed over to the courier or delivery provider, delivery will be subject to the courier’s own processes and timelines.

You are responsible for ensuring that the delivery address and contact details provided at checkout are correct and complete.

If a parcel cannot be delivered due to incorrect or incomplete delivery information supplied by you, additional delivery charges may apply.

Section 6 - Intellectual Property

Our website and Services, including but not limited to our trademarks, trade names, brand names, logos, text, displays, images, graphics, product information, video, audio, layout, design, selection and arrangement thereof, are owned by or licensed to SuperKleen7 and are protected by applicable intellectual property laws.

These Terms permit you to use the website and Services for personal, non-commercial use only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from our website without our prior written consent.

Nothing in these Terms grants you any right, title or interest in or to any intellectual property belonging to SuperKleen7, Shopify or any third party.

SuperKleen7’s name, logos, product names, designs and slogans are trademarks or branding assets of SuperKleen7 or its related parties. You may not use these without prior written permission.

Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs and slogans appearing on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools

We may provide you with access to third-party tools as part of the Services.

We do not monitor, control or have input over these third-party tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional third-party tools offered through our website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services. Such new features will also be subject to these Terms of Service.

Section 8 - Third-Party Links

Our website may contain materials, links or functionality provided by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, practices or security of any third-party websites or materials.

If you choose to leave our website or access third-party materials or websites, you do so at your own risk.

We are not liable for any harm, loss or damages related to your access to any third-party websites or your purchase or use of any products, services, resources or content from third-party websites.

Please review any third-party policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

Section 9 - Relationship with Shopify

SuperKleen7 is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our online store are made directly with Vurhu Investment (Pty) Ltd trading as SuperKleen7.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SuperKleen7, including any injury, damage or loss resulting from purchased products and services.

You release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with SuperKleen7, to the extent permitted by law.

Section 10 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: [INSERT PRIVACY POLICY LINK].

Certain personal information may also be processed by Shopify in accordance with Shopify’s own privacy policy.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide, operate and improve the Services.

Information you submit through our website may be transmitted to and shared with Shopify and other third-party service providers, including service providers that may be located outside South Africa, where this is necessary to provide our Services.

Please review our Privacy Policy for more information on how we collect, use, store, share and protect your personal information.

Section 11 - Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content to us, you grant us permission to use, reproduce, modify, publish, distribute and display such feedback for purposes including improving our products, services, website, marketing and customer experience.

You confirm that:

You own or have the necessary rights to submit the feedback.
Your feedback does not violate the rights of any third party.
Your feedback does not contain unlawful, abusive, obscene, defamatory, misleading or harmful content.
Your feedback does not contain any computer virus, malware or harmful code.

We are under no obligation to keep feedback confidential, pay compensation for feedback or respond to feedback.

We may monitor, edit or remove feedback that we determine, in our discretion, to be unlawful, offensive, threatening, libellous, defamatory, obscene, objectionable or in violation of these Terms.

You are solely responsible for any feedback you submit and its accuracy.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website or in the Services that contains typographical errors, inaccuracies or omissions.

These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, product availability or other information.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information is inaccurate, at any time and without prior notice, including after you have submitted your order.

Section 13 - Prohibited Uses

You may use our website and Services only for lawful purposes.

You may not use our website or Services:

For any unlawful, fraudulent or malicious purpose.
To violate any applicable law, regulation or local ordinance.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, intimidate or discriminate against any person.
To submit false or misleading information.
To upload or transmit viruses, malware or any other harmful code.
To collect or track the personal information of others.
To spam, phish, pharm, pretext, crawl, scrape or otherwise misuse the Services.
To interfere with or circumvent the security features of the Services.
To reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our written permission.
To impersonate any person or entity.
To engage in conduct that restricts or inhibits any person’s use or enjoyment of the Services.

We reserve the right to suspend, disable or terminate your access to the Services if we determine that you have violated these Terms.

Section 14 - Automated Access and Agents

This section applies if you use, allow, enable or cause the deployment of any automated software, bot, scraper, crawler, artificial intelligence tool or similar technology to access, use or interact with our Services.

No automated tool may access, use or interact with the Services in a way that:

Conceals or misrepresents its identity.
Circumvents or attempts to bypass security measures.
Scrapes, extracts or collects data without permission.
Overloads, disrupts or harms the functionality of our website.
Violates these Terms or any applicable law.

We may limit, block or restrict automated access to our website at any time.

Any automated access to the Services must comply with our instructions, technical restrictions and applicable laws.

Section 15 - Termination

We may terminate this agreement or your access to the Services, or any part of the Services, at our discretion and without notice if you violate these Terms or misuse the Services.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination where applicable:

Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information presented on or through our website and Services is made available for general information purposes.

We make reasonable efforts to ensure that information is accurate and current, but we do not guarantee that all information is complete, accurate, reliable or free from error.

Any reliance you place on information from our website is at your own risk.

Except as expressly stated by SuperKleen7, the Services and products offered through the Services are provided “as is” and “as available”, to the extent permitted by law.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Nothing in these Terms is intended to limit, exclude or restrict any rights you may have under applicable consumer protection laws.

Section 17 - Limitation of Liability

To the fullest extent permitted by law, SuperKleen7, Vurhu Investment (Pty) Ltd, our directors, employees, partners, affiliates, contractors, service providers and licensors shall not be liable for any indirect, incidental, special, punitive or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or similar damages, whether based in contract, delict, negligence, strict liability or otherwise.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

Section 18 - Indemnification

You agree to indemnify, defend and hold harmless SuperKleen7, Vurhu Investment (Pty) Ltd, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of:

Your breach of these Terms of Service.
Your violation of any law or the rights of a third party.
Your misuse of the Services.
Your submission of false, inaccurate or misleading information.
Your unlawful use or resale of products purchased through our website.

We will notify you of any claim where reasonably possible. A failure to notify you immediately will not relieve you of your obligations unless you are materially prejudiced.

You agree to cooperate in the defence of any indemnified claim, including by providing relevant documents or information where required.

Section 19 - Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion will be deemed to be severed from these Terms of Service.

This will not affect the validity and enforceability of any remaining provisions.

Section 20 - Waiver and Entire Agreement

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement between you and us and govern your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 - Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent.

Any attempt to do so without our consent will be null and void.

We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice, where permitted by law.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide products or services to you shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms, your use of the website, or your purchase of products from SuperKleen7 shall be dealt with in accordance with the applicable laws and courts of South Africa.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Where required by applicable law, we will notify you of material changes to these Terms.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.